 |
||
 |
||
 |
||
 |
||
 |
||
 |
||
| |
||
|
Question: In what format do you request that content revisions be sent?
Answer: Word documents, html, or text files are all acceptable. In order to have a record that the change was requested, we need to have it in a printable format. We do accept a fax request, but reserve the right to charge for additional time for typesetting the content if necessary.
Images need to be in a .gif or .jpg format. In certain instances a .tif or .pdf are also acceptale. Contact us for more specific guidelines.
Turnaround Time
Question: How quickly can you make my requested changes?
Answer: Most simple changes can be made within 24 hours. If we have a backlog of work we will notify you when we receive your request. We will give you an anticipated completion date and time.
Project Billing
Question: Can you provide an estimate then when we decide to make the changes, bill us for the whole project instead of hourly?
Answer: Yes, we are happy to provide an estimate and bill for only the hours that have been pre-approved. We will stay in close contact throughout the project to alert you if the requests you are making will go over the estimated time.